1. Introduction

At Hegira Consultancy LLP (hereinafter referred to as “Hegira”), we are committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our services. By continuing to use and benefit from our services, you agree to the terms of this policy.

 

2. Information We Collect
We may collect the following types of personal data. These include but are not expressly limited to:

• Personal Identifying Information: Name, address, date of birth, passport and visa details, and contact information.

• Financial Information: Bank account details, payment information, and billing records.

• Immigration-Related Data: Visa history, employment history, family information, and other relevant migration-related details.

• Sensitive Information: Information related to health, criminal records, and racial/ethnic background (as necessary for migration applications).

• Website Data: IP addresses, browser type, and site interaction information.

 

3. How We Collect Personal Data
Personal data is collected through various channels, including:

• Direct Collection: From you when you complete forms, submit documents, or communicate with us by phone, email, or in person.

• Third Parties: Information from migration authorities, legal representatives, or authorized third parties involved in your case.

• Website Interactions: Cookies, forms, and analytics to improve your online experience.

 

4. Use of Personal Data

We use your personal data for the following purposes:

• To provide migration and/or education consultancy services and manage migration and education institution applications.

• To communicate with you regarding your application and any updates.

• To comply with Singaporean and international legal and regulatory requirements.

• To process payments, issue invoices, and manage transactions.

• To improve our services and website functionality.

 

5. Disclosure of Personal Data
Your personal data may be disclosed to:

• Government Authorities: 

  • For Singapore:  Immigration & Checkpoints Authority (ICA), the Singapore Police Force (SPF), the Ministry of Manpower (MOM), or other relevant agencies.

  • For Australia: Department of Home Affairs, Australian Federal Police, various State-Level Police Forces/Agencies, various state-level Migration departments, various English testing agencies, and various skills assessing authorities. 

• Third-Party Service Providers: Legal professionals, IT service providers, payment processors, and any other entities who support our business functions.

• As Required by Law: To comply with legal processes such as court orders or regulatory investigations.

• With Your Consent: Where you have authorized us to share your data with specific third parties.

 

We do not sell your personal data to third parties for marketing purposes.

 

6. Data Protection and Security

We take appropriate measures to ensure your personal data is secure. These include:

• Encryption and secure storage of sensitive data.

• Limiting access to personal data to authorized personnel.

• Regular reviews and updates to our data security policies and systems.

While we implement security measures, we cannot guarantee absolute security over data transmitted via the internet.

 

7. Access to and Correction of Personal Data

You have the right to request access to the personal data we hold about you and to request corrections if any of your personal data is inaccurate or outdated. To make a request, please contact us at admin@hegira.org. We will respond to your request as soon as reasonably practicable.

 

8. Retention of Personal Data

We will retain your personal data for as long as is necessary to fulfill the purposes for which it was collected or as required by applicable laws. Once the data is no longer necessary, we will securely delete or anonymize it and notify you in writing.

 

9. Cookies and Website Tracking 

We use cookies and other tracking technologies on our website to improve user experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings, but note that disabling cookies may limit some website functionality.

 

10. Your Rights Under PDPA 

Under the PDPA, you have the right to:

• Access and correct your personal data.

• Withdraw consent for the collection, use, or disclosure of your data (subject to legal exceptions).

• Lodge a complaint with the Personal Data Protection Commission (PDPC) if you believe your data has been mishandled.

 

11. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our website. The latest version of this policy will always be available on our website.

 

12. Contact Us 

If you have any questions about this Privacy Policy or wish to make a request regarding your personal data, please contact us at admin@hegira.org